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Support Channel Availability and Accessibility

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Live Chat Response Standards

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• Live chat response times shouldn't exceed 2-3 minutes throughout peak hours
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• Multi-language assist for international player base

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Email and Phone Help Options

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Agent Coaching and Expertise Levels

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Technical Knowledge Requirements

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Multilingual Assist Capabilities

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Response Time Benchmarks Throughout Platforms

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Peak Hours vs Off-Peak Performance

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Quality Metrics and Customer Satisfaction

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Resolution Charges and Follow-up Protocols

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